Friday, January 20, 2012

Optometric Billing-Credentialing For Insurance

One of the biggest reasons an optometrist's claims are rejected is because they put the wrong provider information on the claim. This can be avoided, however, by properly credentialing your company. I typically suggest organizing as a group and credentialing with all insurance companies as that group. This helps you to stay organized and makes it more or less a no-brainer when you, your staff or your outsourced biller (think opticXpress) has to file a claim for your patients.

In offices where your numbers might be too low to file as group or you just don't want too you are going to have a harder time. Generally, when you are not a group, credentialing tends to be all over the place. Forms may be filled out with the primary practitioner as the credentialed party. You may have another provider working for you that came from another practice credentialed for a particular insurance, or the forms are filled out with some having your credentials and others not, leading to huge nightmares for those who have to file your claims.

Bottom line: take the time to organize yourself as a group and credential as many of your insurances under that group as possible. Many of your current insurance companies will allow to simply update your status with a copy of a w9, Medicare will be a pain but that's nothing new. If you can't credential with an insurance company as a group then establish a set name, as in spelling, and address that you will use as your backup credentialing for those insurance companies and share the information with your staff and biller(s). Following this advice will make you more money and save a lot of time in the long-run, plus your biller (opticXpress) will thank you!



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Optometric Billing-Why Don't Patients Pay Their Damn Invoices?!

Wednesday, January 18, 2012

Optometric Billing-Why Don't Patients Pay Their Damn Invoices?!

One of the most disconcerting things that I encounter as an optometric billing professional on a daily basis is patients that don't pay their invoices. I assume that it is more frustrating for the doctors whose offices do not rely on someone like me to take care of these mundane tasks.

I get calls from patients all day long, every day. The majority of these patients never even pick up the phone to question their bill until they receive one of our "pastel colored" second or third notices. This suddenly wakes them up and says "oh, a bill. Maybe I should call". Now, here in my office we are equipped to deal with this day in and day out. Receiving one of these harrowing phone calls from an irate patient does not interfere with the daily flow of business at the practices we serve. However, can you imagine what it must be like for some of these secretaries who are charged with the responsibilities of not only making sure the office runs smoothly but then have to process insurance, bill patients, speak to these same patients that call me to complain about that bill, call insurance companies, verify benefits etc?!?!?! These poor men and women have to want to shoot themselves at least once per day, every day. I know I do.

This brings me to the conundrum that we all face in this industry, "why don't patients pay their damn invoices"? The majority of invoices that go out are for deductibles, co-insurances, and charges in excess of their maximum yearly benefit. These patients receive a letter from the insurance company explaining these charges called and "E.O.B or Explanation of Benefits". So why does it surprise these people when a bill for those same charges comes in the mail to their home?

The problem begins the moment a patient walks through that office door. In almost every instance I deal with, a patient tells me that "the young lady at the front desk told me insurance would cover it". BIG MISTAKE.
  • IT DOES NOT MATTER HOW MANY TIMES YOU CALL AND SPEAK TO AN INSURANCE COMPANY, IT IS NOT THE DR'S STAFF, NOT ONE OF THEM, THAT HAVE THE RESPONSIBILITY OF TELLING A PATIENT WHAT IS AND WHAT IS NOT COVERED! LEAVE THAT TO THE INSURANCE COMPANY TO TELL THE PATIENT AFTER THE CLAIM IS ADJUDICATED!
The next problem, also at the Dr's office; Patients are not receiving "ABN's or Advance Beneficiary Notices". This easy to draft piece of paper is your written word to a patient absolving you from responsibility for any charge a patient's insurance does not cover, REGARDLESS OF WHETHER OR NOT THAT PHONE CALL YOUR SECRETARY PLACED TO THE INSURANCE COMPANY STATED THE PATIENT WOULD OWE NOTHING AT THE END OF THE EXAM!
  • DRAFT AN ABN AND GIVE IT TO THE PATIENT, EVERY PATIENT, EVEN RETURNING PATIENTS, THE MOMENT THEY LEAVE THE EXAM ROOM. WHEN YOU SEE THE DOCTOR'S FINDING AFTER THE EXAMINATION, YOU WILL THEN BE ABLE TO GIVE THE PATIENT A CLEARER PICTURE OF WHAT MAY OR MAY NOT BE COVERED BY INSURANCE.
Another reason patients don't pay their invoices: THEY NEVER PLANNED ON RETURNING TO YOUR PRACTICE ANYWAY! Yes, believe it or not, especially in the eye field, if you practice out of a large box store like Walmart or Sam's Club a good chunk of your patients do not view you as their every day eye doctor. They are lured into the store by the promise of a cheap eye exam hoping never to return. Even worse, the staff that helps them is not your staff and so wrong information is being slung all over the place at every turn and there IS NOTHING YOU CAN DO ABOUT IT!
  • YOU WANNA GET PAID? TAKE IT UPON YOURSELF AS A DOCTOR TO INFORM THE PATIENT THAT YOU MAY FIND THINGS DURING THE COURSE OF THE EXAMINATION THAT MAY RENDER THEM A BILL AFTER THE INSURANCES PROCESSES THE EXAM. GIVE THE PATIENT AN OPPORTUNITY TO MAKE AN INFORMED DECISION!
This brings me to what I believe is the crux of the whole situation; PATIENT'S ARE NOT ABLE TO MAKE INFORMED DECISIONS!
  • When you are performing an eye exam, GET TO KNOW YOUR PATIENT! TALK TO HIM OR HER. LET THEM KNOW WHAT YOU ARE DOING EVERY STEP OF THE WAY. YOU DON'T THINK THIS WILL HELP? TRY IT FOR A MONTH AND TELL ME IF YOUR PATIENT'S DON'T TRUST AND RESPECT YOU MORE. I SURE AS HELL KNOW I WOULD IF MY DOCTOR WOULD TALK TO ME THE WAY I AM COUNSELING YOU TO SPEAK TO YOUR PATIENTS!
When you communicate EVERYTHING to your patients you will be viewed as more reputable and more professional. You become more than just that "walmart" or "len's crafters" guy. You will be that patient's EYE DOCTOR. You will be the person that the patient comes to rely on for his or her eye health and you will be able to provide that patient with valuable health tips that could even save their life one day. It won't matter where your practice is located and subsequently that patient will be more than happy to pay any balance they owe.

On the flip side of all this some patients think insurance is the cover-all and will take care of anything. They throw all insurance correspondence in the trash thinking it is just informative and never even bother to look at that bill we send them. These patients almost never pay our damn invoices; of course, they don't pay anyone else either :)

opticXpress IS A MEDICAL BILLING COMPANY DEDICATED SOLELY TO OPTOMETRY. CALL US TODAY!

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Optometric Billing-More Mobile Platform Information

The news keeps rolling in about iOS vs. Android for mobile computing dominance and it just doesn't continue to get any better for Android. Take a look at the article below and as yourself when you're done reading it " would I really want to run my optometric practice using this software"?

As I've said before, I am pro iOS in terms of a mobile computing platform. We use it here at our office extensively and are even testing ways to allow doctors to perfrom eye exams and send us optometric billing information using it. Until Windows 8 comes out or Android somehow floors me, we're going to continue operating like this and articles like the one below are a primary reason why.

Happy reading! Remember, contact opticXpress for all your optometric billing needs. We are standing by!

On Tablets, Android 4.0 is an Ice Cream Headache

By | January 17, 2012, 9:48pm PST

For the last two weeks, I’ve exclusively been using Google’s Android 4.0 “Ice Cream Sandwich” for all of my tablet computing needs.

As I explained in my last piece on January 4, I had already installed and tested various pre-release community versions for my Motorola XOOM. The XOOM, unlike other 10.1″ Honeycomb tablets is a Google Experience device, is popular with Android tablet developers because it is a stable piece of hardware, and thus has been one of the very first tablet devices to receive the latest Android software.

The version I eventually settled on and used for most of the last two weeks was one put together by the talented folks at Team EOS, formerly known as “Tiamat” which has produced various customized “rooted” ROMs and overclocked kernels for the XOOM in the past, as well as early support for the tablet’s MicroSD card even before Motorola itself provided it in an update months later.

It has only been in the last two days that I have been able to obtain and install the semi-official Motorola XOOM Android 4.0.3 ROM, build IML77. I say semi-official because it is considered to be a “soak build” that the company is currently seeding to a pilot group of testers.

However, it is almost certainly going to be very close to the finalized software that most XOOM owners will receive as an Over the Air (OTA) update very shortly.

That being said, my experience with the Team EOS and Motorola IML77 builds have been extremely similar. I have used the same group of applications with both, and have experienced similar behavior and issues with the OS, so the likelyhood of there being ROM-specific issues affecting my general observations is quite small.

Before I get accused of being an Android hater, let me make one thing perfectly clear, and that is I like Android a lot. I use an Android phone (a Verizon Galaxy Nexus) and I’ve been an Android user for the past two years. I’m also quite educated in the systems architecture of the OS itself.

So whatever comments that follow in this piece, please keep that in mind before pulling out the flame thrower.

I’ve been bringing the XOOM with Ice Cream Sandwich on the road with me for two weeks, back and forth to Chicago. I’ve used it extensively while tethering via Wi-Fi to 4G and also connected to fast broadband in my hotels and in my home, so I have a good sampling as to how it performs. Overall, I’m not happy with it.

Now, there are certain aspects of Ice Cream Sandwich which certainly feel more responsive than its predecessor, Honeycomb 3.2. I’ve said so previously. Generally speaking, the UI is snappier.

However, it doesn’t have the benefit of a year’s worth of bugfixes and thus there are times when the software is actually less stable than Honeycomb. A lot of apps have unusually long startup times and render slowly or freeze up on the screen, even if you force the GPU to render 2D operations in the “Developer Options” menu.

And then there’s the dreaded “This App is not responding” dialog which gives you the option to wait or force close the app. But sometimes you’re not so lucky and you need to shut down the OS and re-start to get a stable environment again.

I have a whole bunch of personal issues with the way the UI is designed and is implemented on Android tablets that I’ve documented previously which could very will hurt the platform’s market acceptance, but those could be boiled down to overall aesthetic issues, not actual functional problems. This is not to say that aesthetic issues and UI design isn’t important, but app compatibility and performance issues rank much higher on my list of peeves.

And yes, I still hate the way Android’s multitasking is implemented.

Having researched the multitasking changes in Ice Cream Sandwich a bit further, I now realize that the “Recent tasks” button is in fact a task switcher that can in fact stop tasks, but it’s not a particularly useful one because even though it is supposed to “nice kill” the processes when you stop them, it doesn’t stop services from re-spawning and it won’t necessarily kill badly-behaving applications, like say, Facebook, which has to be one of the most awfully written pieces of garbage since iTunes.

So you have to end up using the real task killer in the Settings menu anyway.

It also doesn’t distinguish between tasks you “recently started” and tasks that are actually still running either. And it won’t stop services and apps from re-spawning themselves when you don’t want them to, and there’s no way to control apps which re-spawn services on a global operating system level and on a granular basis, just like iOS has with push notifications which you can turn on and off on an app by app basis.

That sort of thing is left up to the Android app developer, which may or may not put in a setting to turn off things such as polling of the network, et cetera.

I’m also aware of the “unused memory is wasted memory” argument and that Android releases resources on its own and also caches processes and apps so they start up faster.

Well guess what. If the memory isn’t there when a demanding application needs it, and the task killer, automatic or not is unable to stop an errant process, you’re screwed. Sorry folks, but if kill an app using a task manager or switcher, I really want to know that it is actually gone. And I suspect so do a majority of end-users that don’t work with things like Linux every day.

Enough with the multitasking arguments that I’m never going to win with the fandroids. Let’s get back to apps.

The apps that seem to run slowly, have long startup times and freeze up in Ice Cream Sandwich are graphics intensive programs that are are built in Dalvik, aka Java bytecode. The worst offenders I have seen have been Netflix’s main movie browsing UI, the Pulse newsreader, Weatherbug HD and yes, Facebook.

It’s difficult to tell exactly if there is a pattern to which sort of apps are the most problematic because unlike Apple, which periodically makes their developers re-certify on new OS releases or face exclusion from their App Store, Google doesn’t blacklist apps on the Android Market that were built to older Android APIs which might not run correctly.

And the Android Market doesn’t classify apps by what level of APIs they use, so you can’t selectively choose the newest or most updated stuff. Or even filter out older apps accordingly.

But I suspect that anything that was not built to take advantage of Honeycomb’s APIs to specifically run as a tablet app is going to have issues.

Google has improved screen rendering issues by allowing apps that were designed for smartphones (such as FaceBook) to either stretch to fill the screen or rasterize in their native resolution, a la iPhone apps on the iPad. But it’s not a totally foolproof process as on Apple’s iOS.

For the most part when I found an app that was designed to take advantage of Honeycomb (3.0, 3.1, 3.2) and was pure Dalvik, such as IMDB or Flixter, it ran well, although still not as responsive as their iOS counterparts. But the vast majority of the apps which exist on the Android Market or Amazon’s own Appstore are written against APIs for 1.5, 1.6, 2.0, 2.1, 2.2 and 2.3.

Google’s own ICS 4.0.3 apps such as GMail, YouTube, G+, Google Books and the Browser all run well, but that’s to be expected, since the company knows its OS and APIs better than anyone else and can optimize accordingly.

3rd-party Applications built in the Native Development Kit (NDK) which are written in native C++ fare far better. But the majority of these apps are games, and the basic architecture of the NDK hasn’t changed substantially since Honeycomb, so you expect stuff that runs effectively on the metal to still run pretty well.

Aye, and there’s the rub. NDK apps which run in C++ run great. Optimized Honeycomb or Ice Cream Sandwich Dalvik (Java) apps run better than they did previously, but not as fast as native C++.

Of course, I’ve been running all my Ice Cream Sandwich tablet tests on a XOOM, which is an NVIDIA Tegra 2 dual-core design. Already, the Tegra 3 quad-core tablets with faster GPUs such as the Asus Transformer Prime are starting to ship, but there are a few Tegra 2’s that just started shipping as well.

So does that mean in order to get optimal Android 4.0 performance, one should get a newer quad-core tablet and lower their expectations on existing models receiving the update?

That’s a bit of a nasty flavor of ice cream to swallow, considering that Apple has managed to exact extremely fluid performance out of even the first-generation iPad on iOS 5, using all native C++ and Objective-C based applications, which has a measly single core processor and 256MB of RAM, nevermind the iPad 2 with dual-core A5, which only has half the RAM of last year’s Honeycomb tablets but compensates with a more powerful GPU and more efficient apps.

I think we have to manage our expectations about Android overall. Because it uses Dalvik as its primary application engine, we have to realize that it is less efficient than an OS that runs only native C++ or Objective-C applications. So that means it needs to use more RAM, and also more CPU horsepower to give you an equivalent experience with ambitious tablet apps.

And that also means that the trend for the Bill of Materials (BOM) on full-size Android tablets in order to keep pace with the iPad is going to tend to be higher than Apple’s no matter what, even if they keep pushing up the specs to keep pace on only a pure performance level.

Nevermind stuffing these tablets full of worthless stuff like high-res cameras and HDMI ports and expansion memory slots that nobody really uses just for the sake of competitive feature creep.

And I don’t even want to get into Apple’s supply chain advantages which Google’s OEM partners are going to have a very difficult time catching up with.

So I’ve used Android 4.0 for two weeks on a tablet. Is it better than Honeycomb? Yes. But it’s not without its own share of problems. It’s going to take some time for apps to catch up to it, and you might want to consider using hardware that is actually up to the task of providing an optimal experience with the new OS.

Have you used Android 4.0 on a tablet yet? Talk Back and Let Me Know.

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Monday, January 16, 2012

Optometric Billing-Martin Luther King JR Day


We here at opticXpress want to wish everyone a happy Martin Luther King JR day. He was a truly inspirational figure in American History and we honored to revere this holiday in his honor. May all of you have a wonderful day today and hopefully each and every one of you will be able to take a moment to reflect on just what this day means to all of you.


From Wikipedia:


Martin Luther King, Jr. Day is a United States federal holiday marking the birthday of Rev. Dr. Martin Luther King, Jr. It is observed on the third Monday of January each year, which is around the time of King's birthday, January 15. The floating holiday is similar to holidays set under the Uniform Monday Holiday Act, though the act predated the establishment of Martin Luther King, Jr. Day by 15 years.

King was the chief spokesman for nonviolent activism in the civil rights movement, which successfully protested racial discrimination in federal and state law. The campaign for a federal holiday in King's honor began soon after hisassassination in 1968. Ronald Reagan signed the holiday into law in 1983, and it was first observed on January 20, 1986. At first, some states resisted observing the holiday as such, giving it alternative names or combining it with other holidays. It was officially observed in all 50 states for the first time in 2000.

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Saturday, January 14, 2012

Optometric Billing-More Help Choosing A Mobile Platform

This comes again from the tech blogs at ZDnet. In a related post I put up earlier in the week I counciled practice owners to choose wisely when I comes to choosing which platform to deploy in their practice when employing tablets and smartphones for every day use. I have a personal bias toward iOS for multiple reasons, Chief among them is the fact that Apple products are currently more secure than their Android counterparts.



The article below not only proves that my theory is correct but it also highlights that IOS is beginning to be more widely adopted by some of the world's largest corporations, most notably large firms that specialize in health care and bio-technology. Not only does large scale adoption of a product this early in its life-cycle signify that it is a product that at least warrants serious though about, adoptions on the scale of the one below by a bio-tech firm prove that this is a platform who's security is the one most worth entrusting your valuable information too.

"EVEN THOUGH ANDROID SEEMS LIKE IT IS GOING TO BE MORE POPULAR IT IS INHERANTLY LESS SECURE AS A RESULT OF THE FACT IT IS AN OPEN PLATFORM. DO YOU REALLY WANT TO RISK YOUR LISCENSE, YOUR PRACTICE AND VITAL PATIENT INFORMATION BECAUSE AN ANDROID DEVICE WAS CHEEPER OR MORE READILY AVAILABLE?! REMEMBER, HIPPA!"

Remember, opticXpress is your choice for the industry's most advanced and technologically aware optometric billing.





Why this Well-Known Biotech Firm Deploys 17,000 iPads and iPhones

There were some impressive enterprise deployments discussed at theAppNation conference in San Francisco on Thursday.

I’ll lead off with Genentech, the Bay Area biotech firm that is now a subsidiary of Roche. Their 7,000 iPad rollout was news to me, and ranks them sixth on my list of largest iPad deployments in the world.

(View the entire list of more than 530 enterprises that have publicly-confirmed iPad deployments here).

According to mobile application team manager, Paul Lanzi, Genentech has standardized on Apple for mobile, with 17,000 iOS device users worldwide (so by inference, 10,000 iPhones, though it surprises me less and less when I hear about companies deploying iPod Touches, too).

All of the Apple devices are corporate-owned, as the company doesn’t do Bring Your Own Device (BYOD).

Genentech does have 15,000 BlackBerry users, but they are only allowed to do e-mail, no apps. It doesn’t support Android due to the fragmentation-related hassle. “It’s a really tricky one,” Lanzi said.

While many firms talk about how their device deployments are driven by the ROI they hope to get from using apps, Genentech is actually following through. The company has deployed 60-some apps to employees. Indeed, Genentech rolled out its first mobile Web page even before the iPhone was released, said Lanzi. “We’ve already retired some apps,” he said.

The app that Lanzi was most proud of was Genentech’s app for its popular corporate intranet, which recently won an award for its usability. According to Lanzi, it’s not uncommon for several hundred employees to comment on a posted article, or for an article or posting to get 1,000 or more votes of ‘like’ or ‘dislike’. Extending the intranet to iPhone and iPad has significantly contributed to the activity.

Lanzi hopes to extend the app so that employees can write status updates and check-in to various locations on the Genentech campus like the cafeteria, auditorium, or particular branch office - just like people check into their favorite bar or restaurant on Foursquare today.

To date, most Genentech apps are custom-built. Security is eased by the fact that they all data is transmitted via a common Web Services Bus, Lanzi said. Genentech is belatedly starting to offer VPN access now.

Lanzi does expect Genentech to buy more off-the-shelf apps now that the selection is growing. These will be nominated by Genentech employees, not IT, he said. That’s a tangible sign that employees are gaining power on IT decisions impacting them.

Can apps be ’spammy’?

Another interesting enterprise user was medical journal publisher, Elsevier, which was candid about the problems its had pursuing its aggressive app marketing strategy.

The Dutch company has created 150 iOS apps mirroring the content from well-known journals like the Lancet, according to senior vice-president Scott Virkler.

(To learn about how healthcare’s embrace of mobility has also turned dangerous, read here.)

That has caused problems with Apple, which apparently considers Elsevier’s approach to be “spammy,” hypothesizes Virkler, as it rejected three Elsevier’s apps from the App Store last week.

Virkler blames Apple’s bias towards thinking of apps in terms of distinct features, rather than distinct content. Aggregating multiple journals into a single app, as Apple wants Elsevier to do, said Virkler, doesn’t make sense since the audiences for something like the Journal of Cardiology and The Sleep Medicine Review differ greatly.

Virkler does admit that Elsevier’s apps, as they are today, don’t add much value over the journal articles other than bringing them to devices. There are plans to change that, by adding relevant content such as medical databases related to that field or specialty. And possibly prodded by Apple, but Elsevier is also thinking of creating new apps centered around specific topics that would aggregate content from different journals.

SAP CIO Oliver Bussmann gave the keynote speech at AppNation, talking about how SAP has deployed 40-some apps internally to 14,000 iPad users, which ranks it the second-largest user of iPads today. That figure could go grow to 20,000 iPads by year’s end.

If you want to read more about SAP’s aggressive mobile plans for 2012, including around Android, BYOD and apps, read more here. Or if you want to learn more about how SAP is building its own secure, enterprise-friendly alternative to DropBox, read here. Or if you are an enterprise developer wanting to hear more about SAP’s Enterprise App Store and the growing partner ecosystem around it, read this.

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Thursday, January 12, 2012

Optometric Billing-Effective Leadership


One of our good friends owns a consulting firm that specializes in helping optometrists to better market their businesses and products. His company, MIRRO,INC., also runs its own blog that often posts great insights for optometrists and staff alike to use not only in their businesses but in their daily lives as well.

In a recent post, MIRRO spells out 8 steps to being an effective leader. opticXpress believes in all 8 steps and employs them in our own optometric billing and marketing efforts. We endorse this outline whole heartedly and want to share it with you so that you can being employing these steps in your office to not only help your practice grow but to help you and staff grow as well.

Remember, opticXpress specializes in optometric billing for optometrists. We are the market leader in innovation for these specialized services. Call opticXpress today!
______________________________________________________________________


Eight Steps to Being an Effective Leader

Leadership Skills, Optometry Practice Leadership, Optical Practice Leadership Training, Optometry Consulting, MIRRO Inc.

How would you describe your leadership abilities? More importantly, how would your team describe your leadership abilities? Leadership is a concept that is easily understood but often becomes more complex during application. Developing leadership skills (yes, I said developing - nobody is born a leader) takes time, effort, commitment, and evaluation. Developing into a leader doesn't happen overnight and in some cases may never happen, but we are here to help you get a head start on developing those skills with eight actionable steps to become an effective leader.

Step #1: Be the Example. They say that the greatest form of flattery is impersonation. If you expect your staff to operate a certain way, YOU need to be the first in line to show them how it’s done. A true leader must be the standard bearer for the way business in conducted. By setting the example yourself, you effectively hold all other parties accountable to your level of commitment and operation.

Step #2: Export your Passion. A leader without passion can't lead! Plain and simple. If you can't generate the excitement needed to rally your team, then your team will fail and consequently, you will fail. The infusion of passion is contagious. Passion can inspire people to do things outside of their comfort zone and skill level. It can be used as a tool to shape behaviors, make changes, and overcome obstacles. Passion breeds passion and before you know it, you will be surround with like-minded people.

Step #3: Communicate at all times. By now, everyone understands great leaders have to be
great
communicators. But communication is more than just goals and objectives (which are extremely critical to success). There needs to be a human element to great communication. People need to be reminded of how they "fit" into the process and how their work matters to the practice. Recognizing successes, milestones, and achievements need to be as much a part of the communication process as goals, objectives, and performance discussions. But be precise! Never leave an opportunity for interpretation. Be clear and to the point and everyone will stay on the same page.

Step #4: Entrust and Delegate. You can't do everything yourself, so don't try. Be precise with regards to the task you are handing over. Define what you want clearly, communicate expectations, continuously follow up, and have confidence in your team. If you can't trust your team to handle a few of the tasks that need to be completed, should they be on your team?

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Step #5: Keep Organized (Even during times of chaos). One of the biggest pitfalls to leadership is disorganization. How can you lead if you don't know what’s going on or where you’re going? Short answer: you can't! Your team will reflect your habits. Staying organized will help you keep on top of critical tasks, provide the ability to track progresses/regressions, and keep sane.

Step #6: Listen and Learn. There is an old saying "there's a reason you have two ears and one mouth...so you can do twice as much listening as talking." If you are always directing, instructing, or bloviating you are obviously not listening. Listening is a critical function of any leader. To keep people inspired they need to know you are listening to their thoughts and suggestions. By simply asking a few questions, you can keep your team engaged and you can be alerted to any issues before they become series problems.

Step #7: Understand Every Element of the Team. Great leaders have the ability to place people in positions to succeed. This can only be achieved if you understand all of the parts within a team. Great leaders know how their team dynamic is constructed. They understand each person’s role, their skill level, personality, and competencies. They are able to assess where each member fits into the process and how their skills can be elevated and utilized to complete a task.

Step #8: Great Leaders can Follow. A strong leader has the ability to recognize when a team member has the ability to carry the leadership torch for a specific task and is capable of taking a step back and allowing that person to lead. To be a good leader you have to know what is like to follow, otherwise you are known as a dictator. By allowing yourself to take a step back once in a while you are provided with insight into how others within your team view you. When you take a step back you are also helping develop your team. Providing others the opportunity to lead demonstrates your confidence in their skill level and will help them progress into more of a leader within your team. When your team has enough leaders within it, your practice is ready to expand and it can all be done with "home grown talent!"

Leadership development, either for you or your team, is a continuous process and the moment you think you've figured out how to be a great leader the tables will change. So you need to keep developing, learning, and trying new ways to lead your team.

_____________________________________________________

Mike Rolih is the President of MIRRO, Inc. a consulting firm focused on providing eyecare professionals with training, marketing, and human resource solutions. For more information, you can visit MIRRO
at
www.mirroinc.com.

Optometric Billing- Billing For Cataract Post Operative Care...The Easy Way!

This video demonstrates how easy it is to bill for and manage post-operative cataract patients. Did you know that when you fill in the information on these screens EXACTLY as asked, opticXpress can virtually guarantee payment on these claims?!!! It's true!

CALL opticXpress TODAY and you can begin using this ground-breaking software right away!



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