Optometric Billing-Why I Hate Officemate-Part 2

Problem #2: Upgrade Apology

A few days after officemate released its version 11 software, they took the download link off "MyInstall Center" and issued the above apology. The problem is, how could you release a non-working piece of software into the world to people who pay you good money for software knowing it doesn't work properly? (Coincidentally, that in and of itself is the underlying premise to this entire series of articles.) Especially after you told everybody that you had been testing it for months?

What Does This Problem Mean to the Average Office Mate User?
Well the answer here is a simple one. Let's use our office in Stowe as an example. When we upgraded to office mate we had 9 workstations and lap-tops that needed to be updated and a server. Also, the update instructed that from now on, A SERVER IS REQUIRED TO USE OFFICEMATE. Trying to be smart, we updated the server first, then the dr's computer, billing computer and front desk. After those were verified as working, we began to move to the smaller, less important computers. However, after getting our optical computer updated, the updated was removed from the install center, leaving us without the ability to finish the update for several days and rendering our non-updated computers...useless!

Apply that scenario to a less technically advanced office. What if the server wasn't installed and the update was made hastily, as in the case of many users? What if the update was removed before the office had the opportunity to update the doctor's computer which is vital to charting and other exam information?

All that aside, the bottom line is this: if you are going to charge people $1 or $10,000. for software that you claim is the "greatest thing since sliced bread", shouldn't you make sure it works %100 before you sell it to them?

Issues like this (and crap apologies from your software vendor) lead to losses of precious revenue and time and a lowered standard of care for patients at many practices in the United States, is yours one of them? What are you going to do about it?

Click here to contact opticXpress today for help finding the right software for your practice.

Optometric Billing-A Little Bit of Office Management Advice

This is probably one of the shortest posts I will ever make. I'm not going to explain the ins and outs of what this piece of FREE advice will mean to your practice because if you sit down and really process this one sentence thoroughly you will see that it makes monumental amounts of sense and your practice will benefit from it over and over again.

• IF SOMEONE WORKS FOR YOU AND DOESN'T PRODUCE THE RESULTS THAT ARE CONDUCIVE TO FURTHERING THE SUCCESS OF YOUR PRACTICE; IF YOU ARE PAYING THEM TO WORK FOR YOU BECAUSE YOU ARE SCARED OF WHAT IT WILL MEAN TO ALLOW THEM TO COLLECT UNEMPLOYMENT OR YOU HAVE SOME OTHER REASON FOR CUTTING THIS PERSON A PAYCHECK OTHER THAN AS A REWARD FOR A JOB WELL DONE...GET RID OF THAT PERSON, YOU WILL ALWAYS BE BETTER OFF IF YOU DO.

CONTACT OPTICXPRESS TODAY FOR HELP WITH YOUR OPTOMETRIC BILLING OR EVEN IF YOU JUST NEED SANE PRACTICE MANAGEMENT ADVICE.