Office Mate is by far, the worst piece of crap that has ever been sold to the optometric community. I can go into a million reasons as to why but for the purpose of these posts, I am only going to highlight the issues that I can explain to you visually. That is, I have photo documented proof of why you shouldn't spend your money on this piece of Sh88, and if you did these photos prove that you should not only stop using office mate, you should fight tooth and nail to get your money back.
Lastly, before I begin, I want to point out that after speaking to various high level technicians and programmers at office mate ( or eyefinity or who ever the hell owns these people), every single one of the issues that I am going to share with you has been acknowledged by office mate as "known of for quite sometime, program works as designed. No Immediate plans to fix." Did you hear that in your mind as you read that last sentence? OFFICE MATE DESIGNED THIS TO WORK WRONG AND HAS NO PLANS TO FIX IT!
Now, without further adue:
PROBLEM #1: FEE SLIPS DON'T CORRECTLY CARRY OVER TO CLAIMS
In the above image, this patient's exam was coded using Exam Writer and each diagnosis code was correctly pointed to the respective procedure codes as the Dr. here wanted them submitted to the insurance company. However, when the exam was carried over to the fee slip by our secretary, only #2 diagnosis code appeared on the fee slip for her to choose from. When I received the claim in "3rd party processing" at the end of the day, the above is what I got. The Dr. had actually pointed 1,2,3,4 to proc code 1 when she charted that day and used #2 for the PQRS codes, yet how is it that the claim in the picture above was generated?
WHAT DOES THIS PROBLEM MEAN TO THE AVERAGE OFFICE MATE USER?
The average optometry practice does not have a billing department and may not have an actual biller. The job of batching claims and submitting to the insurance company is usually left to a secretary, office manager, another un-qualified individual in the office or the doctor. None of these named individuals have the time, desire and in many cases, knowledge to properly research and correct the error above on a daily basis. In fact, most offices don't even batch and submit on a daily basis, many do it weekly. What if you had to fix EVERY CLAIM for 10,20,30 or even 50 patients at the end of a long week? The issue above is a primary reason why claims generated by office mate can't be trusted.
CRAP CLAIMS LIKE THE ONE ABOVE LEAD TO A LOSS OF PRECIOUS REVENUE IN MANY PRACTICES IN THE UNITED STATES.
